- How safe is the information I provide on this website?
- How discreet is the shipping/packaging?
- What are the payment options?
- When will my order be shipped?
- What if my items are out of stock?
- What shipping companies do you use?
- How can I track the status of my order and my package?
- How do I cancel my transaction?
- What if the wrong item was shipped, or my item arrives defective?
- Can I return or exchange items I don't like?
- Do you ship internationally?
- Do you charge sales tax?
- Do you have a physical store or a mail catalog?
- Do you ship to military APO/FPO addresses?
- Do you sell wholesale to other retailers or party planners?
- How safe is the information I provide on this website?
Tinkherbell Toys does not distribute, sell, or rent your name or personal information to any third party. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is for shipping use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Your email address is for notices regarding your order only. We do not share your email address with any third parties that will send you unwanted or spam mail. You are not required to sign up for our email newsletter when placing an order. You do not need to place an order to sign up for our newsletter. Our newsletters provide information about special promotions and new arrivals only. You have the option to opt out at any time. For more information please refer to our Privacy Notice.
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- How discreet is the shipping/packaging?
We provide completely private and discreet shipping. All orders are shipped in plain, unmarked packaging with only the address labels on them. The return shipping address label and credit card billing information will not contain our store name or logo, and will be completely discreet. Items are shipped in either plain or USPS brand boxes, or in plain or USPS brand mailers. Items can not be seen through the mailers. Packaging is determined by weight and size of orders. If you have a package preference (between box or mailer), please notify us. Otherwise, packaging material will be left to our discretion.
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- What are the payment options?
CREDIT/DEBIT CARDS: We accept Visa, Mastercard, American Express and Discover.
PAYPAL: You can pay directly from your Paypal account. When you checkout, you will be given this option.
MONEY ORDER/CASHIER'S CHECKS: We accept money orders and cashier's checks. Please make payable to either Tinkherbell Toys or L&G Co. You can mail your cashier's check/money order to the following address:
L&G Co.
700 E. Ocean Blvd Suite 1902
Long Beach, CA 90802
Please make sure you include your order form, or item number(s) and information, along with your shipping address information. International money orders/cashier's checks will be confirmed and deposited before your order is processed. We do not accept personal checks or cash.
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- When will my order be shipped?
Orders with in-stock items are usually processed and shipped within 2 business days of payment clearance. We do not ship on weekends or shipping holidays. Orders made after 4pm Pacific US time will be considered the next business day. Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). We do not ship items until payment is cleared. Some orders with multiple items that are located in different warehouses may be split into more than one package, or shipped by multiple parcel services. You will not be charged for any additional shipping or handling fees if this is the case with your order. Please refer to our Shipping Terms for more information, including shipping charts.
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- What if my items are out of stock?
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered. However occasionally items are ordered but go out of stock before they can be shipped. For orders with multiple items, items that are in-stock may be shipped out first. Once the out of stock item(s) are available, it/they will be shipped. You will not be billed additional shipping fees.
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- What shipping companies do you use?
For domestic and international order, we ship mostly via USPS (Standard and Priority), but also FedEx and UPS on occasion, depending on item location, weight of package, and shipping address. Orders with multiple items may be shipped separately, and by differing shipping companies. For international orders, you may request UPS or FedEx. Additional fees may apply. Please contact us or refer to our Shipping Terms for more information.
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- How can I track the status of my order and my package?
You can check the status of your order by going to Order Tracking on our website and entering your order id and your email address. Tracking number will be entered once your package has been shipped. You may also contact us for your tracking number by going to Contact Us and entering your email address and inquiry.
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- How do I cancel my transaction?
If you need to cancel your order for any reason, please notify us immediately. Order processing and shipping time varies by order and sometimes they might take less than 24 hours from the time an order is placed on the site. Once your package has been shipped from our warehouse, your order cannot be canceled and you will be responsible for returning the item(s) including all shipping fees. Please allow 2-3 business days for refunds to be issued, and up to 10 business days (or next billing cycle) for refunds to appear on your bill for canceled transactions.
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- What if the wrong item was shipped, or my item arrives defective?
Wrong Item:
If you receive the wrong item, please contact us immediately. We will provide you with return instructions. Make sure you do not open or use the product, or we will not be able to accept it or replace it. Once the item is received, we will ship out the correct item and reimburse you for the shipping fee. If the correct item is no longer in stock, we will notify you and offer you a refund or store credit.
Defective Item:
For your satisfaction and product guarantee, we offer store credit or same-item exchange for defective items. If you receive an item in non-working condition, we will gladly replace it with the exact same item, or refund you if the item becomes out of stock at the time of return. Please contact our Customer Support Team for return authorization. We will then provide you with return instructions and a return #. Note: Upon accepting your package delivery, please promptly check the items to make sure they are working before using it physically. We will not accept any items for exchange (defects) without their original packaging, or if there are any signs of usage, after 15 days of receipt. Please refer to our Return Policy for more information.
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- Can I return or exchange items I don't like?
Returns and exchanges are available for orders shipped within the United States only. Certain items may be returned or exchanged within 7 days of package receipt for exchange or store credit only. No Refunds. Only damaged and defective products can be returned or exchanged for free. We will NOT allow returns due to size for health reasons. If you are unsure about the fit of a product, please contact us before purchasing. Shipping charges for returns or exchanges of unwanted items cannot be refunded. Electronic media products (DVDs, CDs, video or audio tapes) and liquid products (oils, lubes, toy cleaners, bath and body products) cannot be returned. Due to health concerns, items that are opened, or have any signs of usage cannot be returned. No exceptions. Buyer is responsible for all shipping fees on non-defective returns. An additional 25% restocking fee will be applied to all non-defective returns. For all orders, please allow up to 3 weeks to receive your replacement item(s) or refund.
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- Do you ship internationally?
For international shipping, our standard service is USPS. We ship to all countries, with the exception of Germany, italy, and Mexico. If you reside outside of U.S and Canada, please refer to your country's restrictions. Although all of the items sold on this website are legal in the U.S, certain countries have restrictions as to the use and or sale of sex toys. We are not liable for any items that are seized or confiscated by any foreign government. Therefore we recommend priority shipping for all international orders because tracking info and insurance are included. We are not liable for any tariffs, import duties or international taxes imposed outside the U.S. Delays may be also caused by your local customs department. Delivery times will vary. Packages may take up to approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance. All Canadian orders will be marked on the customs form with a value of $10.00 (unless insured) to try to accommodate additional tariffs from being charged, however we cannot be responsible for any additional charges, tariffs and taxes that customs may impose. For packages shipped standard international, USPS does not provide daily tracking updates, only date shipped and delivery date. Please refer to our Shipping Terms for more information.
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- Do you charge sales tax?
Tinkherbell Toys is based in California. We only collect sales tax from California residents.
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- Do you have a physical store or a mail catalog?
We currently do not mail catalogues for we are strictly an online business.
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- Do you ship to military APO/FPO addresses?
Orders are shipped via USPS to all military addresses per military regulations. Standard delivery can take longer. Priority shipping is recommended for military addresses. We cannot ship via UPS. Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. We are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
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- Do you sell wholesale to other retailers or party planners?
If you are interested in volume discounts or a wholesale account, please contact us and we will try to accommodate.
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